Thank you for your interest in our unique planters and columns. Your satisfaction is very important to us and your business is greatly appreciated. It is our goal to provide you with the most worry free planter on the market, and the best customer service available. We will try always to answer all e-mails within 24 hours. For the best possible service here is some information to help make shopping with us enjoyable and risk free.

Privacy Policy

We take your Privacy very seriously. All customer information will be used for internal purposes only. No information will be given, shared or sold to any outside sources. Most orders are shipped FedEx Ground. Any questions or concerns? As always, do not hesitate to contact us. 

Payment Methods

All prices are US dollar. We accept Visa, MasterCard and Discover. We also accepts money orders or personal checks made out to Artesian Designs mailed to: 

Artesian Designs

3337 W. 161st St., N.

Skiatook, OK 74070

Checks are not accepted from other countries besides US. To pay with a check or money order, at the end of your shopping session, please print out the Order Page and mail your check/money order with Order page to above address. 

Call or Fax your Order 

We want you to be able to order by whatever means you find comfortable. During business hours (central Time) you can call (918) 396-2222 or Toll Free (866) 461-7978. You can fax in your order 24 hours a day 7 days a week. You may bill your Visa, MasterCard or Discover, or pay in advance by mailing us a check or money order payable in U.S. funds. To above address. Our fax number (918) 396-7702. 

By Mail

Print out the order form, include your credit card information, check or money order, and mail to address above. 

Shipping Charges

All in stock orders should arrive within 6-7 business days. All column orders will need custom shipping quote based on order size and quantity.

*You will receive a confirmation of your order by email for all orders, if you give you give your email address. 

FOR INTERNATIONAL SHIPPING

International shipping charges will be charged the actual shipping amount. All international orders must be prepaid via wire transfer. Please contact us before placing an international order and we will quote you a shipping amount.

Sales Tax

We charge required local and state taxes for Oklahoma. 

Backorders

and out of stock merchandise 

In the event that your order can not be filled within 7 days we will put it on backorder status and notify you of the approximate delivery date via e-mail. If you do not respond to our e-mail notification, we will consider your order to be valid and we will notify you upon our shipment of the backorder items via e-mail.

Order Confirmation

All orders submitted online using credit card are immediately confirmed via email. You will be e-mailed an invoice of your purchase. 

Return Policy

No sale is Final. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we will gladly exchange it or refund the purchase price. You may request a refund up to 5 days after you receive your order. To return an item, you must first contact us by phone or e-mail. We will reply with information as to where to return the item and refunding or credit of your purchase. We'll either issue a credit to your card or send you a refund check, depending on how you originally paid for your purchase please note that you must pay shipping and handling when returning merchandise to us. Sorry shipping and handling costs are non-refundable. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. 

Security 

This is a secure site. All credit card transactions on our site are secured by encryption during the checkout process and can not be intercepted or stolen. It is much more likely that your card number will be stolen off credit card statements you throw in the trash. However if you're still uneasy about online ordering, you can always order by calling, faxing or mail. Our e-mail is also encrypted. 

Damaged Shipments

We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following steps if there appears to be shipping damage:

  1) Promptly contact the shipper for a Damage Inspection report. They should be in contact with you in less than 5 days;

  

2) PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay your reorder or credit. E-mail our customer service department and they will explain our return policy on damaged merchandise. 

Catalogs

We do not offer catalogs. We are adding new products so often that it would not be feasible to print a catalog. If you have a specific question or there is something you would like to see us carry please feel free to e-mail us.

Questions 

If you have questions, comments or concerns, please contact us and we'll be glad to help you. Contact Information is at the bottom of this page! 

It is always our pleasure to serve you! 

Email: inquiries@artesiandesigns.com

Thank you for visiting!